Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.

Management and Staff
North Drug Mart

Patient Authorization Agreement

NorthDrug Mart which includes its officers, directors, affiliates, representatives, agents, contractors and sub-contractors (collectively, "NorthDrug Mart") is an international prescription referral service committed to helping ensure that I, the undersigned patient ("I" or "Me"), am able to obtain medication, products and /or services ("Product") from licensed pharmacies. This Patient Authorization Agreement ("Agreement") shall govern all sales of Product facilitated by NorthDrug Mart between me and any of NorthDrug Mart's authorized pharmacies located in Canada, the United Kingdom, India, Mauritius, Turkey, Vanuatu, USA, and elsewhere (collectively, the "Pharmacy"). I acknowledge and agree as follows:

1. I am the age of majority, am fully competent to make my own health care decisions and have obtained any prescription(s) for the Product in a lawful manner.

2. I must have been taking the prescribed medication for a minimum period of thirty (30) days immediately prior to the date that I submit my prescription to NorthDrug Mart for filling.

3. I understand that it is my responsibility to have my prescribing physician ("My Own Physician") conduct regular physical examinations, including any and all suggested testing to ensure that I have no medical problems which would constitute a contraindication to me taking the Product. I certify that I have had a physical examination by My Own Physician within the last two (2) months from the date hereof.

4. I agree that if I suffer any adverse effects while taking any prescription medication that I will immediately contact My Own Physician and that in the event that I come under the care of another physician, I will inform him or her of any and all medications that I have been prescribed. I further acknowledge and agree that NorthDrug Mart recommends regular physician examinations with My Own Physician whose care I am under and who initially prescribed my medications.

5. I agree and understand that it would be a violation of the law to falsify any information provided to NorthDrug Mart, including, but not limited to, any information on the NorthDrug Mart Order Form ("Order Form"). I agree to truthfully, and to the best of my knowledge, answer all of the questions on the Order Form. I further agree and understand that I will be solely responsible for any adverse effects that I may suffer from taking or continuing to take the Product in the event that I have failed to fully furnish my complete and accurate medical history and/or if I fail to notify My Own Physician and NorthDrug Mart of any change in my physical or medical condition.

6. I further understand that NorthDrug Mart will only verify and provide Product that My Own Physician has already prescribed to me. No new prescription medications will be provided by NorthDrug Mart. I also understand that no controlled medications, narcotics, tranquilizers, or other medications that NorthDrug Mart decides are inappropriate, will be provided.

7. I appoint NorthDrug Mart to act as my agent and attorney in order to take all steps that it deems necessary to have the Product dispensed by the Pharmacy, to the same extent as I could do if I were personally present at the Pharmacy, including: (a) collecting personal health information about me; (b) disclosing that information to and having a licenced physician perform an independent medical review in order to obtain a valid prescription for the Product; and (c) packaging the Product and delivering it to me. I hereby waive any requirement of the physician to conduct a physical examination. This authorization may be revoked by me at any time and shall continue until such revocation has been provided to NorthDrug Mart, in writing.

8. There will be no additional fees charged to me in the event that an independent medical review is required to obtain a valid prescription for the Product.

9. I initiated contact with and understand that NorthDrug Mart is not located in the United States.

10. The Product is sold and dispensed by the Pharmacy in accordance with the laws of the jurisdiction in which the Pharmacy is located. Title to the Product passes from the Pharmacy to me when the Product leaves the Pharmacy.

11. Any and all physicians and/or pharmacists ("Providers") retained by NorthDrug Mart in order to obtain the Product from the Pharmacy are located and licensed to practice in the jurisdiction in which they are located. Any treatment that I receive from the Providers shall be deemed to be received by me in the jurisdiction in which the Providers are located.

12. I understand and agree that the review of my medical information by a physician is in no way intended as a means to diagnose any medical condition and does not substitute the requirement for me to obtain my own professional medical advice from My Own Physician. I agree to a direct all questions to My Own Physician. I will consult My Own Physician before taking any new drug or changing my daily health regimen.

13. Any and all agreements reached or contracts formed and transactions undertaken with or involving the Pharmacy are and shall be deemed to be made in the jurisdiction of the Pharmacy and shall be governed by the laws of the jurisdiction of the Pharmacy applicable to such contracts, agreements and transactions(unless NorthDrug Mart elects otherwise in its sole discretion) . The Courts of that jurisdiction shall have sole and exclusive jurisdiction over any dispute that may arise between me and the Pharmacy and I agree to attorn to the Courts of that jurisdiction for any and all such dispute or disputes (unless NorthDrug Mart elects otherwise in its sole discretion).

14. NorthDrug Mart may communicate with me via email or telephone to discuss my order or pending refill order for the Product.

15. Not all of the services or products shown on NorthDrug Mart's website are available in all jurisdictions.

16. Your credit card company may charge you a foreign transaction fee at their discretion which is in addition to the amount charged by NorthDrug Mart. Foreign transaction fees are charged by the customers' card issuer and not by NorthDrug Mart.

17. I acknowledge that the terms and conditions as found in this Agreement are readily available to me on a 24-hour basis from NorthDrug Mart's website and acknowledge having had every opportunity to obtain independent legal advice with respect to this Agreement.



"I am the parent/legal guardian/power of attorney for the customer disclosed herein, am over the age of majority, and have full authority to sign for and provide the above representations to NorthDrug Mart on the customer's behalf."