Covid-19 Service Update

At Universal Drugstore, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm on Monday to Friday, and 7:00 am – 7:00 pm on Saturday and Sunday. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.


We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still delays occurring. Our normal shipping time averages 1 - 2 weeks. Shipments may take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
North Drug Mart

Our Guarantees

All orders placed with North Drug Mart are covered by our guarantees as explained below.

Price Match Guarantee

North Drug Mart guarantees that it will provide the best price for all brand and generic medicines in the online prescription service industry. If you find any other prescription service or pharmacy that offers a lower price than us, call us at toll free 1-866-600-9222 and we will match the price for you right away!

Rest assured that you will always have the lowest possible price. Our price guarantee ensures that you will always save the most amount of money with our company.

Our guarantee excludes all advertised competitors specials, clearance items, rebates or coupons.

Shipping Guarantee

On average, most customers receive their packages within 2 weeks. Packages may be delayed from time to time, due to extraneous variables beyond our control. As such, we guarantee that your drugs will arrive at your door within 30 days from the time of shipment. For international orders the shipping guarantee is 6 weeks. If your order doesn't arrive within the guaranteed time period, we will offer you a re-shipment at no additional cost. If there are any delays with your order, simply contact us at toll free 1-866-600-9222 for a free re-shipment or refund in accordance with our Shipping Guarantee. This shipping guarantee is only valid for certain countries. Please ask us for more information.

This shipping guarantee is valid for up to 90 days from the date the order was billed.

Security & Privacy Guarantee

North Drugmart undertakes all reasonable security measures to protect all personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. As far as permissible under law, North Drugmart accepts no responsibility and liability for the unauthorized access of personal information held by North Drugmart on its servers. We will not sell your email address to any third parties, as per our privacy policy.